Our bilingual staff in Shijiazhuang (English/Chinese) is fully capable of working with our suppliers to ensure that they understand and meet our customers' requirements. They ensure that our suppliers provide regular progress reports with photos, progress to date and the production plan. They visit the factories to check the quality and progress, and when appropriate coordinate with third party inspectors or client representatives. They understand that the first priority is quality.
We have been fortunate that due to our insistence on quality, in the over 12 years that we have been purchasing equipment and products in China we have not had any failures due to materials, workmanship or design. In the few instances that delivery dates were postponed it was always due to our making sure that all of the specifications were met.